Privacy Policy
Last Updated: February 2026
Your privacy is important to us.
1. Introduction
This Privacy Policy describes how Vender ("we", "us", "our") collects, uses, shares, and protects your personal information when you use our marketplace platform that connects clients with skilled artisans. By using Vender, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide Directly
When you register and use Vender, we collect:
- Account Information: Full name, email address, phone number, password, and account type (client or artisan)
- Profile Information: Profile photos, skills, experience, certifications, portfolio images/videos, service area, and bio
- Job Information: Job descriptions, budget ranges, timelines, locations, and project details
- Payment Information: Bank account details for withdrawals, payment card information (processed securely by our payment processor)
- Communications: Messages exchanged through Vender, quotations, dispute details, and support inquiries
- Ratings and Reviews: Feedback, ratings, and reviews you provide
2.2 Information Collected Automatically
When you access Vender, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, search queries, click patterns
- Location Data: Approximate location based on IP address (precise location only if you grant permission)
- Cookies and Tracking: Cookies, web beacons, and similar technologies to enhance your experience
3. How We Use Your Information
- Provide and Improve Services: Operate our marketplace, match clients with artisans, and continuously improve Vender
- Facilitate Transactions: Process payments, manage escrow, handle disputes, and ensure job completion
- Communication: Send notifications, updates, quotations, job alerts, and respond to inquiries
- Verification and Security: Verify user identities, prevent fraud, detect abuse, and maintain platform safety
- Personalization: Customize your experience and improve matching algorithms
- Analytics and Research: Analyze platform usage and generate aggregated statistics
- Legal Compliance: Comply with legal obligations and enforce our terms
- Marketing: Send promotional materials (you can opt out at any time)
4. How We Share Your Information
We may share your information in the following circumstances:
- With Other Users: Client profiles visible to artisans, artisan profiles visible to clients, ratings and reviews publicly displayed
- Service Providers: Payment processors, cloud hosting, and support tools (under confidentiality agreements)
- Legal Requirements: When required by law or government regulations
- Business Transfers: In connection with mergers or asset sales
- With Your Consent: When you explicitly authorize sharing
We do NOT sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement industry-standard security measures including encryption of data in transit and at rest, secure payment processing through PCI-DSS compliant providers, regular security audits, and strict access controls. However, no method of transmission over the internet is 100% secure.
6. Your Rights and Choices
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information through settings
- Deletion: Request deletion of your account and personal data
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request a copy of your data in a structured format
- Object: Object to certain processing of your data
7. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.
8. Cookies and Tracking Technologies
We use cookies to remember your preferences, analyze usage patterns, and improve platform security. You can control cookies through your browser settings.
9. Third-Party Links
Vender may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Children's Privacy
Vender is not intended for users under 18 years of age. If we become aware that we have collected data from a child, we will delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place.
12. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of significant changes by posting the new policy and updating the "Last Updated" date.